Last Updated: May 2, 2026 — Version 2.4
Terms of Use & Service Agreement
These terms outline the agreement for using the Excellence Pro Platform for institutional excellence and performance management.
1. Acceptance & Eligibility
These Terms of Use ("Terms") constitute a legally binding agreement between you and the Excellence Pro Platform ("Platform", "We", "Us"). By registering an account or using the Platform, you acknowledge that you:
- Have read, understood, and accepted these Terms and the Privacy Policy.
- Are at least 18 years of age or possess the legal capacity to enter into binding contracts.
- Are authorized to accept these Terms on behalf of the organization you represent (if any).
If you do not agree to any provision of these Terms, please do not use the Platform.
2. Description of Service
Excellence Pro Platform is a cloud software-as-a-service (SaaS) tool for institutional excellence, strategy, and performance management, which includes:
3. User Accounts & Security
Using the Platform requires creating a secure account and committing to the following security guidelines:
- You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
- You must notify us immediately of any unauthorized use or suspected breach of security.
- Login credentials must not be shared with other individuals — each user must have a separate, dedicated account.
- We strongly recommend enabling Multi-Factor Authentication (MFA) to secure and protect your account.
- We reserve the right to suspend or restrict accounts that violate these terms or exhibit suspicious behavior to protect platform security.
4. Data Ownership & Content
All data you input into the Platform (assessments, projects, evidence, reports) remains your or your organization's exclusive property. We do not own your data and only use it to deliver and improve services as detailed in the Privacy Policy.
By entering your data, you grant us a limited, non-exclusive license to store and process this data solely to the extent necessary to deliver the service. This license terminates upon the closure of your account.
All intellectual property rights in the Platform — including designs, source code, templates, algorithms, and trademarks — are reserved exclusively to us. Using the platform does not grant you any intellectual property rights other than the limited license to use the service.
5. Acceptable Use
The user agrees to the following while using the Platform:
- Use the platform only for lawful purposes in compliance with Saudi laws and regulations.
- Never attempt to gain unauthorized access to the data of other organizations or users.
- Never upload harmful content, malware, or viruses.
- Never resell, license, or duplicate the service or any part of it to third parties.
- Never attempt to reverse engineer, decompile, or disassemble any part of the Platform.
- Avoid using the platform in any way that damages its performance, security, or interferes with other users.
- Never impersonate other individuals or organizations.
6. Service Availability & Performance Level
We strive to maintain a service availability rate of at least 99.5% per month, excluding:
- Scheduled maintenance windows (notified at least 48 hours in advance).
- Emergency maintenance to address critical security or technical vulnerabilities.
- Circumstances beyond our reasonable control (force majeure).
Note: We make every effort to ensure platform stability, but we do not guarantee it will be completely free from errors or sudden interruptions.
7. Fees & Payment
For paid subscriptions, the following financial terms apply:
- You will be clearly notified of fees and financial conditions before subscribing.
- All prices are in Saudi Riyals (SAR) and include the 15% Value Added Tax (VAT) unless stated otherwise.
- Subscriptions automatically renew unless cancelled before the end of the current billing cycle.
- Fees paid for active billing periods are non-refundable upon early cancellation, unless the contract states otherwise.
8. Limitation of Liability & Disclaimer
The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or absolute accuracy.
- We shall not be liable for any indirect, consequential, incidental, or punitive damages arising from use.
- We are not responsible for any data loss resulting from circumstances beyond our control.
- Our total liability to you shall not exceed the fees paid during the 12 months preceding the incident.
- We assume no responsibility for administrative or strategic decisions made based on reports or recommendations from the Platform.
9. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses (including attorney's fees) arising out of:
- Your violation of these Terms or any applicable platform policies.
- Your unauthorized or improper use of the Platform.
- Your violation of third-party rights, including intellectual property or privacy.
10. Termination & Suspension
You can terminate your use of the platform at any time by requesting account deletion through your account settings or technical support. Prior to deletion, you may export your data. Personal data is then deleted in accordance with our retention policy.
We reserve the right to suspend or terminate your account in the following scenarios:
- Violation of these Terms or the Acceptable Use policy.
- Failure to pay due fees (if any) 15 days after receiving notice.
- Usage that threatens the security of the Platform or interferes with other users.
- Upon official request or order from a competent government or judicial authority.
11. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, wars, governmental or sovereign decisions, internet or public telecommunication failures, power grid outages, large-scale cyberattacks, or national emergencies.
12. Dispute Resolution & Governing Law
Governing Law: These Terms and the agreement are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Amicable Settlement: Both parties commit to attempting to resolve any dispute amicably within 30 days of written notice of the dispute.
Jurisdiction: If an amicable settlement is not reached, the dispute shall be referred to the competent judicial authorities and courts in Riyadh, Kingdom of Saudi Arabia.
13. Modification of Terms
We reserve the right to modify or update these Terms at any time. When substantial changes are made:
- We will notify you at least 5 business days prior to the effective date via email or platform notification.
- Your continued use of the Platform after the changes take effect constitutes acceptance of the modified Terms.
- If you do not agree, you must stop using the Platform, terminate your subscription, and export your data.
14. General Provisions
- Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision in the future.
- Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the use of the Platform, superseding any prior agreements.
- No Assignment: You may not assign your rights or obligations under these Terms to third parties without our prior written consent.
- Language: The Arabic version is the authoritative and legally binding version. Any translation is provided for reference and convenience purposes only.
15. Contact Us
For any inquiries or clarification requests regarding these Terms and Service Agreement, please contact us directly via:
What would your score be today?
Bring one assessment or one process. We walk your team through it on your own framework.
Book a Demo